No Show or Late Cancellation Policy

When you book a private dance lesson or wedding dance lesson, that time becomes exclusively yours, and our instructors do not book other lessons in. If you cancel, it creates an opening in the instructors calendar, and if done with little or no notice, they cannot book in a new lesson and lose income and waste time. Unfortunately, this does actually happen and often clients will ‘ghost’ us afterwards (break all communication). Therefore, it is policy that:

• All private lessons and wedding dance lessons must not be cancelled by the customer with less than 12 hours notice.

• For your first lesson, upon booking you will be charged the full price of the lesson fee. If you cancel or change your lesson time with more than 12 hours notice, we will refund the fee (in the event of cancellation) or move the fee to your rescheduled lesson. If you cancel your lesson with less than 12 hours notice or do not show up, we will absorb the fee paid to cover our costs. In exceptional cases, such as illness, provided that you contact your instructor with 2 hours notice, the instructor may choose to move your prepaid fee to another lesson time.

• If subsequent lessons are cancelled with less than 12 hours, the instructor will decide whether a cancellation fee if charged (which is 50% of the total lesson cost). If this is to be charged, it will be invoiced to you and payable within 7 days.

• The instructor may choose not to charge where there is a demonstrable and appropriate reason for the cancellation (including infectious illnesses) and lesson cancellation is a rare occurrence.